Reference

Open Your Privacy Controls

Your account data, DANA, OVO, GoPay and QRIS payment records, device checks and cookie choices are covered here before you open the lobby from Bandung or any supported…

Account data scopePayment record handlingCookie choicesDevice security checks
Browse The Lobby Read FAQ
biwintoto Open Your Privacy Controls
CONTACT ROUTES

Check Privacy Contact Paths

Fast privacy help matters when you need to correct a phone number, ask about a QRIS receipt, or close an old device session.

Live Chat Use the chat bubble in the lobby from 09:00 to 01:00 WIB. We can check account identity, explain what data is stored, and raise a privacy ticket without moving you away from the page.
WhatsApp Desk Message the WhatsApp number shown after login when you need help with mobile access, device removal, or a payment record tied to DANA, OVO, GoPay or QRIS. Never send your password or OTP.
Email Request Send privacy requests to [email protected] with your registered mobile number and the issue you want us to check. Email works well for correction, access, deletion or cookie questions needing a written reply.
DATA PRACTICE

Explore How We Handle Data

Privacy work is tied to real account operations, not a separate formality. We connect identity checks, wallet records, cookie settings and device sessions so your request can be traced without exposing extra…

Account setup data

When you open an account, we record details such as your mobile number, username, encrypted password marker and selected account settings. These fields help us confirm access, answer support messages and prevent duplicate account handling.

Payment references

For DANA, OVO, GoPay, QRIS and bank transfer activity, we keep transaction time, status, channel and account ledger reference. We do not need your wallet PIN, app password or full external wallet credentials.

Device checks

You can check active sessions through Account > Security > Devices after login. We use device type, browser, IP range and session time to spot unusual access and help you remove devices you no longer use.

Cookie choices

Cookies keep your session active, remember language choice and help us see whether pages load correctly on Chrome, Safari and Android WebView. You can clear them in your browser, then log in again.

Retention handling

We keep account and payment records for operational, dispute and legal needs, then reduce or remove data when it is no longer required. Some records may remain longer when a wallet issue is still open.

Correction requests

If your mobile number, email or name is wrong, contact us before sending new payment requests. We verify the account step first, then update the record or explain why certain ledger entries must stay unchanged.

Browse Privacy Policy Questions

These answers cover the privacy questions we receive most often from Indonesia account holders. They focus on account data, payment references, cookies, device sessions and how you can contact us. If your situation involves a specific transaction, include the payment rail and time so we can check the right record.

We collect the details needed to create and secure your account, such as mobile number, username, password marker, login activity and selected settings. We also record support messages when you contact us about account or privacy matters.

No. We store transaction references such as rail name, time, status and account ledger link. Your wallet PIN, app password and full external credentials stay with the payment service, not inside our account database.

Email [email protected] from the address linked to your account, or use live chat from 09:00 to 01:00 WIB. We verify your identity first, then explain what account, wallet and device records we can provide.

Yes, if we can verify you through the current account details and security checks. Contact live chat or WhatsApp, share the registered mobile number, and do not send your password or OTP during the request.

Cookies keep your login session active, remember language choice and help us measure whether pages load correctly on mobile and desktop. You can clear browser cookies, but you may need to sign in again afterward.

Go to Account > Security > Devices after login and remove sessions you no longer use. If a device looks unfamiliar, contact support right away so we can check recent access and help secure the account.

We may share limited data with payment processors, hosting providers, fraud prevention tools or support systems when needed to run the account and handle requests. We do not sell your personal data to advertising lists.

Related Pages

biwintoto Indonesia Register biwintoto Casino biwintoto Login About Us